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Return and exchange policy
Return Policy for Wildboots.in:
At Wildboots.in, we aim to ensure your satisfaction with every purchase. Please read our return policy carefully before making a purchase.
Defective or Damaged Items:
If you receive a defective or damaged product, please contact our customer service team within 48 hours of receiving your order. We will initiate a return or exchange process based on the condition and availability of the product.
Conditions for Returns:
- Returns are accepted only for defective or damaged items.
- Products must be unused, unworn, and in their original packaging with all tags intact.
- The request for return must be made within 48 hours of receiving the order.
- To verify the damage, Wildboots.in requires an unboxing video with clear visibility of the damage.
Special Note on Non-Returnable Items:
Please note that certain products, due to their sensitive or hygiene-related nature, cannot be returned under any circumstances. This includes, but is not limited to:
- Perfumes
- Socks
- Undergarments
- Personal care items.
These items are non-returnable to ensure the highest standards of hygiene and customer safety. We encourage you to carefully review your order before finalizing your purchase.
How to Initiate a Return:
To initiate a return or exchange due to a defective or damaged item, please contact our customer service team at +91 6351630588. Our team will guide you through the return process and provide assistance as needed.
Return Process:
Once the returned product is received at our facility, our quality assurance team will verify its condition. The refund amount will be initiated within 7 working days of the verification process, provided all return conditions are met.
Return Shipping Requirements:
- The return shipping must be arranged and borne by the customer.
- The product must be shipped back in its original packaging and with proper protection to ensure it arrives intact.
- Wildboots.in may conduct a live video call or video recording of the unboxing process to confirm the condition upon receipt.
Note: Wildboots.in reserves the right to accept or reject any returns that do not meet the above criteria or if misuse of the return policy is suspected.
Thank you for choosing Wildboots.in. We appreciate your business and aim to provide you with a smooth shopping experience.
At Wildboots.in, we prioritize your satisfaction. We offer an exchange policy for size, fit, or preference issues:
Conditions for Exchange:
- Exchanges accepted for size, fit, or preference issues.
- Requests must be made within 48 hours of delivery.
- Products must be unused, unworn, and in original packaging with tags intact.
- An unboxing video may be requested to verify the product's condition.
How to Initiate an Exchange:
Contact our customer service team at +91 6351630588 within 48 hours of delivery for guidance on the exchange process.
Exchange Process:
- Upon verification, the exchange will be processed based on availability.
- If the desired product is unavailable, an alternative or store credit will be offered.
- The process will start within 7 working days of verification.
Shipping Costs:
Customers are responsible for all shipping costs associated with exchanges, including reverse shipping.
Cancellation of Exchange Requests:
Wildboots.in reserves the right to cancel any exchange request if misuse is suspected or if the product does not meet return conditions.
Important Note:
Please select sizes and products carefully to avoid unnecessary exchanges.
Thank you for choosing Wildboots.in. We aim to provide a seamless shopping experience, ensuring every purchase meets your quality and style expectations.